Heat out in one unit mid-winter: emergency workflow

In heating season, a unit that cannot maintain adequate temperature is an urgent health item, not a routine ticket. Walk us through your workflow: temporary heat rules, how fast you dispatch, and how you document it when the fix needs a part that is three days out. Winter stories welcome — the worse the weather, the better the lesson.

Winter heat calls are where documentation quietly saves or sinks you. The fix might honestly need a part that is three days out, and that can be defensible — if the file shows the call time, the temporary heat you provided, the part order, and the follow-up checks. What reads badly is a cold unit and a silent work order. When heat is out and the part is days away, how do you keep the resident warm and the file clean — what is your actual sequence?