Inoperable burners: tenant damage or your problem?

A burner that will not heat is a deficiency no matter whose fault it is — but the cause decides whether your fix is a $15 element swap or a conversation about housekeeping. How do you handle it when the range works fine and the issue is what is stored on top of it? And who else stocks spare elements and drip pans on every truck?

The burner question splits people because both things are true at once: the deficiency is yours to fix, and the cause is sometimes a range being used as a storage shelf. Test everything, photograph what you found, fix what's yours, and have the housekeeping conversation separately and kindly. And yes — elements and drip pans belong on the truck, because a range with one dead burner is a cite you can kill in one visit. When a range fails because of what's stored on it, how do you document the situation fairly — and does your turn crew test every burner, every time?