Two conversations to have a week early: pets and access

Most inspection-day access problems are really timing problems. The resident who would happily secure a dog or be home for the window simply never got a clear ask with enough lead time. Two short conversations a week early prevent most of it: one that names the day window, what the inspector will need to reach (alarms, panels, water heater, windows), and what to do with pets; and a second, shorter reminder the day before. Keep both friendly and in writing, and log who was reached — that log is also your documentation if a unit still cannot be entered. What wording gets your residents to actually prepare? — Otto Mergl, Admin